top of page

Privacy Policy

Last modified: 14 / 06 / 2024

Welcome to Albert’s Estate with the register number of 09764324 at 12 Station Road S73 0AY. As we are a real estate agency, we may collect some data as you browse our website and as you subscribe to any services we may offer. Your privacy and security is our top priority, and we actively make sure that no personal information is stolen or sold by third parties, making sure that we are on top of every security measure. The following policy outlines how we collect and use your data as you use our website.

 

Your privacy is of utmost importance to us and this policy outlines and explains the types of information we collect, how we use and protect it, and your rights concerning your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

Our website collects personal information that you provide to us directly, such as:

  • Name: To personalise your experience and provide good customer service.

  • Email Address: As you sign up for our subscription service, we collect your email for any news letter updates on our website, any new properties that are available and it gives us a way to contact you if needed.

Usage Data

When you enter our website we also collect information based on how our services are accessed and used. This may include:

  • Pages Visited: To understand user behaviour and preferences.

  • Time and Date of Visit: To analyse trends and traffic patterns.

  • Time Spent on Pages: To assess the effectiveness of our content.

Cookies

Our website uses cookies. Website cookies, also known as HTTP cookies, browser cookies, or internet cookies, are small text files, stored on the user’s device while the user is browsing a website. Cookies on websites have a unique, randomly generated ID which is used to identify and remember the particular browser or device. There are two copies of cookies: one is stored on the user's device and another one is stored on the website. Cookies are used by website owners to perform tasks and help with managing the website. With the help of cookies on websites, the website remembers the user's preferences and other changes, made during the last visit.

 

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected data for various purposes, including:

  • To Provide and Maintain Our Service: Ensuring our services function properly and delivering the services you requested.

  • To Improve Our Services: Using feedback and usage data to enhance our offerings, giving you and future visitors a growing and bettering experience.

  • To Communicate With You: Sending news updates, property publishing news, and other materials that may be of interest to you.

  • For Compliance and Legal Obligations: Ensuring our practices comply with the laws and regulations of the UK.

  • To Monitor Usage: Understanding how our services are used to make improvements.

  • To Detect and Prevent Fraud: Protecting against unauthorised or illegal activities, ensuring your data is not taken by malicious 

Data Security

We are committed to protecting your personal data. We implement various security measures to safeguard your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Securing data transmitted over the internet.

  • Access Controls: Restricting access to your personal data to authorised personnel only such as our IT department.

  • Regular Security Audits: Conducting regular reviews and updates of our security practices.

  • Secure Payment Processing: Ensuring all transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Data Retention

Albert’s Estate is not interested in using data outside it’s temporary usage. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected by our website or handed willingly, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we securely delete or anonymize it, ensuring nothing is retained beyond it’s usage.

Sharing Your Information

We do not sell or publish any of your personal data to third parties, your data being only accessed by our website provider and our members of staff. However, we may share your information with:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred.

  • Legal Requirements: When required by law or to respond to legal processes, enforce our policies, or protect our or others' rights, property, or safety.

Your Data Protection Rights

You have certain rights regarding your personal data, including:

  • Access: The right to request copies of your personal data.

  • Correction: The right to correct any inaccurate or incomplete data that you might have given us.

  • Deletion: The right to request the deletion of your personal data, under certain conditions.

  • Objection: The right to object to the processing of your personal data, under certain conditions.

  • Restriction: The right to request restriction of processing your personal data, under certain conditions.

  • Data Portability: The right to request the transfer of your personal data to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at our email info@albertsestate.co.uk or our phone number 01126.214.971 . We will respond as soon as we can to your questions and we will do our best to supply the best answers.  If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive". Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why and explain in detail.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes to This Privacy Policy

As we update the contents of our website frequently, information requirements might change. To make sure you stay informed and up to date, we will be updating our "Last updated" section at the top of our page, letting you know when your latest update was. We advise to periodically check our website in order to be up to date with any new information.

bottom of page